At PLOYCUSTEE GIFT SHOP, customer satisfaction is important to us. We strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Refund Policy below.
1. Eligibility for Returns
Customers may request a return within 7 days of receiving their order, provided that the item:
- Is unused and in its original condition.
- Is returned in its original packaging.
- Includes all accessories, tags, manuals, and promotional items that came with the product.
- Is accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Personalized or customized gifts.
- Gift cards and vouchers.
- Perishable products.
- Clearance or final sale items.
- Products damaged through misuse, negligence, or normal wear and tear.
- Items returned without proof of purchase.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the damage, defect, or incorrect item received.
Upon verification, we may offer:
- A replacement item.
- Store credit.
- A full or partial refund, depending on the circumstances.
4. Return Process
To initiate a return, please contact our customer support team at:
Email: token@ploycusteegift.com
Please include your order details and reason for the return request.
Once your request is reviewed and approved, we will provide instructions for returning the item.
Items returned without prior authorization may not be accepted.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The item received was defective.
- The item was damaged during delivery.
- The wrong item was shipped by us.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Inspection and Approval
All returned items will be inspected upon receipt.
After inspection, we will notify you whether your return has been approved or rejected.
Approval is subject to compliance with the conditions outlined in this policy.
7. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Please allow 5–14 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Shipping fees and handling charges are generally non-refundable unless the return results from our error.
8. Exchanges
We may offer exchanges for eligible products, subject to stock availability.
If you wish to exchange an item, please contact us before returning the product.
9. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to the return process outlined in this policy.
10. Refused Deliveries
If a customer refuses delivery without a valid reason, any refund issued may be reduced by applicable shipping, handling, and restocking costs.
11. Limitation of Liability
PLOYCUSTEE GIFT SHOP reserves the right to make the final decision regarding all refund, return, and exchange requests in accordance with this policy and applicable laws.
12. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
PLOYCUSTEE GIFT SHOP
Email: token@ploycusteegift.com
Address: 200 Stephen Amartey Road, Bear Sub Chop Bar, Asylum, Accra, Ghana
We appreciate your business and thank you for choosing PLOYCUSTEE GIFT SHOP.